At Lumina IV, every item is made especially for you as soon as you place an order. Because of this custom production process, we do not accept returns or exchanges unless the item arrives damaged, misprinted, or defective.

Refund Request Window

If your order arrived with an issue, please contact us within 7 days of delivery at [your@email.com]. Include:

• Your order number

• A brief description of the issue

• Clear photos showing the problem

This allows us to assist you quickly and file a claim with our production partner.

Non-returnable items

As all our products are custom-made, we cannot accept returns or offer refunds in the following cases:

• You ordered the wrong size or color

• You changed your mind after purchase

• The item has been used or washed

Please double-check size charts before placing your order. We’re always here to help if you have questions before purchasing!

Approved Refunds

If your case qualifies for a refund or replacement (e.g. misprint, defect, or damage during shipping), we will either:

• Send you a replacement at no additional cost

• Or process a full refund to your original payment method

You’ll be notified by email once your request is reviewed.

Do not return the item

Because we work with a print-on-demand fulfillment partner, please do not send your product back to us or the manufacturer unless we explicitly request it.